Refund Policy

Refund Eligibility

At BrainTouch, we stand behind our mobile game testing platform and want you to be completely satisfied with your experience. We offer refunds under specific circumstances to ensure fairness for both our users and development team.

• Subscription purchased within the last 30 days
• Account in good standing with no violations of our terms of service
• Refund request submitted through proper channels
• Original payment method still valid and accessible
• No excessive usage that violates fair use policies

Refund Process

We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund from our team.

Refund Scenarios

Different situations may qualify for refunds under our policy. We handle each case individually while maintaining consistent standards across all requests.

• Platform downtime exceeding 48 hours within your first month
• Critical features not functioning as advertised
• Compatibility issues with supported devices that cannot be resolved
• Data loss or corruption caused by platform errors
• Billing errors or duplicate charges
• Unauthorized account access leading to unwanted charges

Non-Refundable Items

While we strive to be fair and accommodating, certain items and circumstances don't qualify for refunds. This helps us maintain platform quality and fair pricing for all users.

• Subscription fees beyond the 30-day guarantee period
• Additional services or add-ons purchased separately
• Accounts suspended or terminated for policy violations
• Refunds requested after account closure or deletion
• Partial month refunds for annual subscriptions after 30 days
• Third-party integration costs or external service fees

Payment Methods & Processing

We process refunds through the same payment method used for your original purchase. Different payment methods may have varying processing times and requirements.

If your original payment method is no longer valid, we'll work with you to find an alternative solution. This might include issuing a credit to your account or processing the refund through a different method after proper verification.

Special Circumstances

We understand that sometimes unique situations arise that may not fit our standard refund criteria. We review these cases individually and may offer solutions like account credits, extended trials, or partial refunds.

• Medical emergencies or personal hardships
• Platform changes that significantly affect your usage
• Account sharing violations resulting in suspension
• Duplicate accounts created by mistake
• Educational or non-profit organization special requests
• Bulk subscription purchases for teams or organizations